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How We Keep Your Account and Payment Information Safe

When you open an account with mesin 777, we collect only what we need to verify your identity, process your deposits and withdrawals through DANA, OVO, GoPay and…

Account verification dataPayment and withdrawal recordsYour contact and device information
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mesin 777 How We Keep Your Account and Payment Information Safe
NEED TO KNOW MORE

How to Contact Us About Your Privacy

We answer privacy questions through live chat, email and phone. If you want to request a copy of your data, ask us to delete your account, or report a data concern, reach…

Live Chat Open the chat widget in the lobby 08:00–22:00 WIB every day. We answer privacy inquiries within a few minutes.
Email Support Send your data request to our privacy inbox. We reply within 48 hours with next steps for account access or deletion.
Phone Line Call our support desk during business hours. Have your account email and registered phone number ready when you call.
HOW WE PROTECT YOU

Data Security and Your Account Rights

Your account password is encrypted when stored, and all communication between your device and our servers uses HTTPS encryption so no one can intercept your login or payment details.

Encryption Standard

All passwords and payment details are encrypted with industry-standard HTTPS. Your account session times out after inactivity.

Data Retention

We keep your transaction and gameplay records for 36 months after account creation. Older records are archived securely.

Right to Access

Request a full copy of your personal data at any time. We deliver a machine-readable file within 14 working days.

Right to Delete

Close your account and request permanent deletion of your data. Some records are kept only where local law requires it.

Security Monitoring

We log every login and flag new device logins. You receive an SMS or email alert so you can confirm it was really you.

Payment Partner Privacy

DANA, OVO, GoPay and QRIS handle your payment data under their own privacy terms. We share only what's needed to process transfers.

Privacy and Your Account – Asked and Answered

Below are the questions we hear most often from players in Medan and across Indonesia about how we handle their data, cookies, account access and withdrawal records. If your question isn't here, reach out to support and we'll explain it clearly.

We share only the minimum needed for them to process your deposit or cash-out — your account email, registered phone number, and the transfer amount. They do not receive your password or full transaction history. Their own privacy policies cover how they store and protect that data.

We keep your full transaction log, including every DANA, OVO, GoPay and QRIS withdrawal, for 36 months. You can view the complete history in your account statements section at any time. After 36 months, records are archived but can be recovered if needed for support inquiries.

You can request permanent account deletion in the settings menu or by contacting support. We delete your gameplay history, betting records and personal profile within 14 days. Payment records required by local law are retained anonymously. Send a formal request and we'll confirm deletion in writing.

Contact our support team immediately with proof of identity. We can update your phone number or email address after verifying your account details. Do not try to open a second account; account recovery is faster and protects your existing balance and deposit history.

We use cookies inside the mesin 777 lobby to remember your game preferences, login session and favourite payment method. We do not place tracking pixels on external websites. You can disable cookies in your browser settings, but some lobby features may not work as smoothly.

Alert our security team through live chat or by calling our support line immediately. We will reset your password, review your recent logins for suspicious activity, and file a report. If your payment details were exposed, we coordinate with your DANA, OVO, GoPay or QRIS provider to secure the account.

Yes. Visit your account settings and select 'Download My Data', or email support with a formal request. We deliver a complete export of your profile, transaction history, gameplay logs and communication records in a machine-readable format within 14 days.

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